Responsible gambling

Responsible Gambling at IgniBet Casino

We understand that gambling can have both positive and negative effects on individuals, and we take responsible gaming very seriously at IgniBet Casino. Our goal is to provide a safe and enjoyable experience for all our players.

Tools for Responsible Gaming

• Deposit Limits: We offer mandatory deposit limits of €1,000 per month, as well as personal daily/weekly/monthly limits (€10-€999) that can be set in your account.
• Time-Outs (Gambling Breaks): You can take a break from gaming by using our 24-hour auto-exclusion feature or setting a voluntary pause up to 6 months. You can also request a 30-day self-exclusion through our support team.
• Self-Exclusion: We offer permanent or fixed-term self-exclusion options, which will block your account for the chosen duration (minimum 3 months). This option is registered with OASIS, the centralized German exclusion registry.

Session Reminders

We provide pop-up notifications after 30/60/120 minutes of play to remind you of elapsed time and losses. These reminders are designed to help you stay in control and maintain a healthy gaming experience.

Support Organizations

For players who may need additional support or guidance, we have listed the following resources:

• OASIS Self-Exclusion Registry: [link]
• BZgA Gambling Helpline: 0800 137 27 00 (toll-free)
• Gamblers Anonymous Germany: [link]
• Caritas Addiction Services: [link]

In-App Links

We have a dedicated responsible gaming page in your account settings, which links to all the above resources.

Support Email

Our support team is available to assist with problem gambling inquiries at [support email].

Self-Exclusion Processing

Please note that self-exclusion requests are processed within 48 hours, and an OASIS notification will be sent within 72 hours.